Bits@Work - IT Services For Businesses

Your goal: keep your competitive edge, keep pace with the speed of business and deliver products and services that satisfy your customers' demands.

Our objective: work behind the scenes to help you achieve your business goals by delivering IT outsourcing services that simplify and streamline your IT environment for operational excellence.

We offer end-to-end projects execution in a variety of flexible delivery models, focused on driving innovation and expansion for your company while reducing overall costs. With proven quality processes and in-depth domain expertise in a variety of industries, we are an effective partner for your strategic IT needs.

Custom Application Development

Bits@Work helps you deliver new information systems more quickly and reliably. Our Custom Application Development Solution team are available to:

  • Design customised applications.
  • Develop commercial-quality applications.
  • Implement enterprise-wide software packages off the shelf.

Bits@Work works with you to design, develop, and deploy new business applications, as well as to enhance and customize existing applications. We help you manage large system delivery projects lasting years, or we support the rapid delivery of quality systems in the space of a few months.

We employ proven processes for designing, developing, and deploying new business applications, as well as for enhancing and customising existing applications. Our long and successful track record spans many generations of IT and several projects nationwide.

We encourage business users to take prime ownership stakes in new information systems by making sure they play a leading role from the start of the design stage and we strengthen our clients’ effective ownership and control of information systems by organising systematic knowledge transfers to their IT groups.

Bits@Work delivers systems that incorporate best-in-class solutions that reflect our beliefs, and that build the value of our clients’ information assets.

Website Development

With Bits@Work team’s combined experience in graphic design, website development, and e-commerce programming, you can be confident that whatever your project demands, our web developers can deliver on time and on budget.

Our Custom Application Development Solution team are available to:

  • Wesite Design
  • Search Engine Optimisation
  • E-Commerce Shopping Cart
  • Website Maintenance

We’re experienced with the latest and greatest content management systems and e-commerce programs including DotNetNuke, nopCommerce, and many others. With our training and knowledge of current website design standards and search engine optimization practices, your website is in good hands.

Website Hosting

Whether you are a small business looking for that all important Internet presence and don’t know where to start, or a medium to large business after a dedicated solution, you have come to the right place!

At Bits@Work, we have plans for individuals, small, medium and large businesses (and anywhere in between).

We understand that not all businesses are the same. Our hosting environment has been designed with this in mind and our plans offer a scale of affordability as your business grows. We have the expertise to advise you on the best solution for your business and will assist you to select the plan that is right for you.

Our hosting environment offers a safe, secure location in which to house your website, applications or servers. The physical premises are fully air-conditioned and have excellent security with backup network and power capabilities.

Most importantly we can provide your business with a cost effective, reliable solution to your internet, application or server hosting worries.

Bits@Work hosting services:

  • Gives you the peace of mind of knowing that your technology services are in the hands of professionals.
  • Allows you to focus on your core business while we worry about equipment and software upgrades and maintenance of the hosting environment.
  • Provides security, reliability and expertise that few businesses can build by themselves.
  • Saves you time and money by offering firewall, virus and spam protection to protect your business against the inconvenience and costs of these threats.
  • Provides you with regular backups of your important information

Application Outsourcing

Keeping Applications Running

Bits@Work’s Application Outsourcing approach delivers a range of capabilities relevant to maintaining your current application systems and keeping them running.

  • Problem Management – problem analysis and resolution including access to our specialist technical resources. On call arrangements including coverage up to 24 hours a day, 7 days a week if needed.
  • Customer Support – including second level help desk, system administration and end user training.
  • Change Control – providing complete control of your production systems – change management, release management, testing support, configuration management, documentation and software library management.
  • Work Management – managing third parties, contracts, service levels and performance reporting.
  • Problem Avoidance – including preventative maintenance, database administration, system performance tuning and data administration.

Enhancement – Keeping Systems up to date

Application enhancement services provide the means to keep applications in step with changing business needs. Enhancements range from minor updates to major projects. Bits@Work scales and tailors its approach to best deliver the outcomes for each specific requirement. Key to this is capabilities that deliver:

  • Functional Enhancements – to ensure that applications work under new and changing technical environments.
  • Adaptive Enhancements – to ensure that applications work under new and changing technical environments.
  • End User Reporting – to enable end users to gain fast turnaround on information extracted from systems and databases.

Software Re-Engineering

Bits@Work has the resources, tools, and expertise to assist you at every step in the process of enhancing, upgrading, migrating, porting, or recovering your enterprise applications and information systems.

With over five years' experience delivering state-of-the-art IT solutions, Bits@Work offers our refined business acumen and technical skills, as well as our internally developed set of tools and methodology, to help guide you through the potentially complex and tricky process of re-engineering for the following initiatives.

Our software consultants can help you with:

  • Porting and Migration of the existing products to new platforms
  • Project Recovery. Help to recover failed, failing, or "can't be done" projects.
  • Legacy System and Application Re-Engineering
  • Moving to .NET

Technology Strategic Planning

Bits@Work will assist you to align your technology to your business priorities by facilitating the setting of appropriate objectives and service agreements for your technology department. We have highly skilled and experienced technology professionals available to:

  • Help you implement changes
  • Mentor and grow the skills of your technology management and staff
  • Compliment your team when you are under resourced.

Project Management

Businesses are constantly changing and project management is a recognised way to effectively manage the inherent risks associated with change and innovation.

Projects bring together resources, skills, technology and ideas to deliver business benefit or to achieve business objectives. Good project management helps to ensure that the expected benefits and objectives are achieved, and that the organisation has a framework that provides a repeatable successful process that is based on recognised best practice.

Bits@Work utilises a project management methodology as part of our overall service, which focuses on ensuring that quality is the key and that outputs are delivered on time, to budget and to specification. We feel it is important that we apply sound project practice to the work we do for you, as our experience has shown this vastly increases the likelihood of overall success.

We tailor the involvement to suit the project, and concentrate our activity on the key project management areas to maximise the effort we spend.

Independent Product Reviews

Getting a realistic and unbiased review on a product or service can be a difficult task. What you want is somebody who will give you an expert independent review in order for you to make the right business decision. We feel that we are in the ideal position to do this for you, as we have both the expertise plus we do not have pre set alliances which might colour our judgement.

  • Bits@Work have resources on hand who can review a wide variety of business products, either technical or business focused, and give you an independent expert review.
  • We can assess a given product against a set of pre defined criteria, or benchmark it against ‘best of breed’ products that currently exist in the market.
  • We can either conduct a review on our own, or work alongside your own evaluation teams, giving guidance and input as required.

IBM Software

As an IBM Business Partner Bits@Work has been offering IBM solutions for over five years. During this time we've built our team of IBM certified professionals, acquainted to the best practices of IBM software, to deliver professional services to our customers. We have access to accurate and up-to-date information on the products we support, and we quickly convert that knowledge into practical answers for clients' problems.

We offer:

  • Lotus Notes/Domino consulting, implementation and support
  • Lotus Notes/Domino application development
  • Tivoli Storage Manager consulting, implementation and support

Customer Relationship Management (CRM)

Every organisation needs some method of managing their client relationships. Previously, dedicated CRM systems were out of reach of small to medium size enterprises however Microsoft has entered the value end of the market with Microsoft CRM.

Now in its 4th generation, Microsoft Dynamics CRM 4.0 is a mature product with a faster growing market share than any other Customer Relationship Management software in the world. Microsoft CRM 4 brings new levels of customer intelligence, providing every customer-facing employee the information they need to truly impress customers.

Bits@Work is providing consulting services to install, implement and customize Microsoft Business Solution CRM (Dynamics CRM) application. Our services includes

  • Installation and Configuration of Microsoft CRM (Professional & Small Business Edition)
  • CRM Workflow Configuration and Development
  • CRM customization using custom extension development
  • Strategic consulting to implement CRM within your organization
  • Assist setting up long term goals for CRM implementation
  • Develop custom reports using SQL Sever Reporting Services (SSRS) for CRM
  • Integration with Outlook and Exchange Server
  • Integration with SharePoint Technologies (WSS / MOSS)
  • Integration with any other line-of-business (LOB) applications